What you need to know as a patient with Mindoc.
Mindoc clinic is kept open in these tough times for those who need our help the most. However, to prevent spread of COVID-19, we are no longer seeing patients face to face; instead, we are using video calls via familiar and safe platforms such Skype and FaceTime.
All consultations are bulk billed sparing you out of pocket expenses.
We are open from 5.30-7.30pm Monday to Friday and 9am-1pm on Saturdays.
Our reception is open from 12 noon to 8pm on weekdays and 9am to 1pm on Saturdays.
Online booking via our website is open 24x7.
Full payment is expected on the day of your consultation. You can pay it using your credit card or use bank transfer or cash. At Mindoc, our medical receptionist will be able to claim your Medicare Rebate straight after the payment is made. Your rebate will go to your nominated bank account with medicare within 24-48 hours.
We would appreciate as much notice as possible, if you need to reschedule or cancel your appointment with Mindoc. Consultations time are often high in demand. Cancellations made less than 24 hours in advance may result in a non-rebatable fee of $100.00.
Here at Mindoc, we are a diverse practice which accept and take into consideration all different nationalities and cultural backgrounds. We offer a free on-site interpreting system for any languages, for those who have English as their second language, or find it difficult to understand English well. If you are a patient that is interested in these services, please let our Administration Staff know whilst booking an appointment at our Clinic.
Completing the Mindoc Registration Form
Help us build an accurate health record by using our registration form. You may prefer to fill it in advance or do it onsite on the day of your initial consultation.
Mindoc would like to keep in touch regarding your appointments and billing by sending SMS reminders and email if necessary. To enable this we need your updated contact details and your consent for us to communicate electronically.
Access to Medical Records
This requires an appointment to discuss and sometimes a written request to release information depending on the purpose and circumstances of the request.
Requests for Results
Requests for pathology or imaging results will usually require an appointment. Call us to find out what you need.
Requests for Scripts
This always requires an appointment and medical assessment. This can not be done over the phone to comply with practice standards. Please contact reception if you need SMS reminders for scripts due.